Legal Documents

All the documents your procurement team needs.

Below are the standing public legal documents governing the website, the software license, and the relationship between Veklom and its customers. The Master Services Agreement, Data Processing Agreement, and Business Associate Agreement are negotiated under NDA as part of any commercial engagement and are available on request.

These documents are provided as the public-facing standing terms. Specific commercial agreements signed with Enterprise customers may amend or supersede portions of these documents under their executed Master Services Agreement.
01 · Core

Software License Agreement

The agreement governing your right to use, deploy, and modify the Veklom source code. Source-available, perpetual on canceled subscriptions, AS-IS without warranty. The contract that protects both parties.
02

Terms of Service

Terms governing use of the veklom.com website and any free evaluation materials we provide before a license is signed.
03

Privacy Policy

What we collect from website visitors. What we don't collect. How long we keep it. Your rights under GDPR, CCPA, and equivalent regimes.
04

Acceptable Use Policy

What the Veklom software cannot be used for. The customer's responsibility to enforce within their organization. Export-control and sanctions compliance.
05

Refund & Cancellation Policy

When subscriptions are refundable, when they aren't, and what happens to your perpetual license when you cancel. The Acquisition tier is final-sale.
06

Service Level Agreement

Bug-fix response times by tier, what's covered and excluded, and the service-credit remedy structure for missed targets. Capped, finite, and honest.

A.Documents available under NDA

The following are not posted publicly. They are negotiated as part of a commercial engagement after a written technical evaluation and an executed mutual non-disclosure agreement.

  • Master Services Agreement (MSA) — the master commercial contract, including indemnification, audit rights, change control, and acceptance criteria. Standard procurement redlines accepted under the Sovereign · Enterprise tier.
  • Data Processing Agreement (DPA) — required for GDPR, CPRA, LGPD-aligned engagements. Customer is the Controller; Veklom is not a Processor for self-hosted deployments because no customer data flows to Veklom.
  • Business Associate Agreement (BAA) — for HIPAA-covered entities. Veklom is not a Business Associate for self-hosted deployments because no PHI flows to Veklom; we will sign a BAA for clarity if your covered-entity policy requires it.
  • Statement of Work (SOW) — for engagements that include implementation assistance, custom feature commitments, or compliance-evidence packages.
  • Reseller / White-Label Agreement — for Sovereign · Pro and Enterprise customers exercising their white-label rights.

B.Contact for legal matters

For questions, breach notifications, subpoenas, or service of process related to any of the documents above, contact:

Legal & Compliance
Email: [email protected]

Response time for substantive legal matters: 5 business days. Subpoenas and law-enforcement requests are routed within 1 business day.